Webinar: Mediating Customer Complaints

18th January 2019

12:00 UK time

It is fair to say that we all know what standard of service or quality of goods we would find satisfactory or acceptable. And if we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain.

Most complaints can be resolved at an early stage, with both sides simply talking things through. A refund or replacement could be given, maybe accompanied by an apology and an explanation.

But when this isn’t enough and communication starts to break down, things can soon spiral downwards, and a dispute begins. This is when it can really help to call in an impartial third person, like one of our expert complaints mediators.

Join us for this webinar to discover how mediation can be used in these situations.

At a glance

  • Free 45-minute webinar
  • Presentation followed by Q&A
  • Booking required (see below)
  • Who should attend?
    This webinar will be especially relevant to managers and team leaders in the following settings:
    • Customer service
    • Contact centres
    • Retail outlets
    • Financial services
    • Hospitality
    • Sales

Watch a previous webinar

To give you an idea of what to expect on the webinar, here's a recording from October on the subject of 'How Mediation Works'.

Register for this webinar

To book your place on this free 'Mediating Customer Complaints' webinar, just complete the form below. We'll send you a confirmation email, then, on the morning of the webinar, we'll send you the link to the webinar, so you'll have time to check everything's working ahead of the webinar starting at 12pm.

Name:
Email:
Telephone:
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Who are UK Mediation?

Founded in 1999 by Dr Mike Talbot, UK Mediation have come to be recognised as the pioneering thought leader in mediation and mediation training.

Based in the United Kingdom and operating all over the world, UK Mediation uses only the most experienced mediators and adult educators: resolving disputes for people or training them how to do it for themselves.

We are mediation specialists. We understand how and why mediation works, we are experts in training and qualifying mediators, and we are passionate about what we do.

We know that a lot of mediators are throwing accreditations round like they are going out of fashion, so we will make it simple. We have all of the accreditations you would expect as well as Ofqual and the Chartered Institute of Arbitrators. Not to mention we are the only mediation company to carry the Investors in People and ISO9001 awards.

Meet Dr Mike

Find out more about our founder, his background in psychotherapy, mediation experience, interests and activities as CEO of UK Mediation.

Find out more
"I can't believe how much valuable insight and information I picked up from this webinar! Clear, concise and informative."

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