The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediator qualification.

Qualify as a mediator with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediator training programme.

The IMPC qualifies you to be able to resolve all types of interpersonal disputes more positively, including bullying and harassment and grievance-type issues in the workplace, consumer disputes, family and neighbourhood fall-outs, all types of complaints, and business conflicts. Over 5,000 people have qualified with us in the last nineteen years on this highly regarded course, and 100% of our learners would recommend the course to others. 

One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your competence and confidence as a mediator.

We have trained and qualified interpersonal mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, just like GCSEs, A Levels and Degrees. Train with us and you get a proper, externally accredited qualification, respected and recognised throughout the UK and beyond.


At the conclusion of the course, you should be able to:
  • compare and contrast mediation with other forms of dispute resolution
  • identify the requisite skills and qualities of an effective mediator
  • understand how to apply mediation in your own setting
  • prepare for, set up, run, and conclude mediation sessions
  • achieve the six learning outcomes for the level four award of the Mediation Practitioner's Certificate
We also provide you with everything you need to get started as a mediator, either within your organisation, or as a freelance practitioner
The course covers everything you need to know to become a professional mediator, including:
  • The underlying principles of mediation
  • The step-by-step mediation process, and tasks at each stage
  • The role of the mediator compared to other professional roles
  • Confidentiality and impartiality in mediation
  • How to initiate, manage and conclude the mediation process
  • The skills and knowledge required of mediators
  • Encouraging people to participate in mediation
  • How to ensure that mediation is safe, constructive, and effective
Your skills and knowledge are assessed through practice sessions during the course, and your knowledge and understanding are assessed by way of a post-course written assessment.
All of our trainers are practising mediators, qualified and highly experienced in adult education. We use a range of methods to deliver the course, including:
  • Video of a simulated dispute, illustrating how people behave when they are in conflict
  • Lecture and discussion
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The course is the only one in the UK to be assessed at level four on the Qualifications and Credit Framework of Ofqual, the regulator of examinations. We aim to support all learners to meet the standard required by the external accrediting body, thereby achieving a 100% pass rate. Anyone who does not meet the standard first time is provided with academic support and is allowed a re-submission so that they can go on to meet the course requirements.
  • HR Professionals
  • People Managers and Team Leaders
  • Welfare Officers
  • Equality Officers
  • Housing Workers
  • Employment Solicitors
  • Trainers and organisational consultants
  • Trades Union Representatives
  • Family workers and family group conferencing teams

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.

Nottingham

15th - 19th October 2018

At a glance

  • 5 -day course
  • Hosted at Nottingham Conference Centre, Nottingham
  • £1,795 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
  • CPD Hours:
  • 26 - Solicitors Regulation Authority
Book now

0800 772 0778

"Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, John Lewis
read more testimonials

About the venue

Since opening their doors in 2010, following a multi-million-pound redevelopment, Nottingham Conference Centre has become firmly established as one of the East Midland’s premier events venues, that is the reason why we have chosen this venue to hold our accredited mediation training courses.

Delegates will enjoy a spacious and modern training facility, fully equipped with the latest AV technology and full catering facilities. The Centre was opened as part of the re-development of two of Nottingham Trent University’s iconic Grade II* listed buildings, Newton and Arkwright. The venue features large tiered lecture theatres, flat floor open plan function rooms and modern, naturally-lit meeting rooms. All rooms offer the very latest, fully integrated audio-visual technology and free Wi-Fi access throughout.

Situated in the heart of Nottingham city centre, Nottingham Conference Centre is conveniently located within the Nottingham tram service area which allows easy travel to the venue. With Nottingham’s main amenities and attractions on the doorstep, hotels, restaurants and entertainment facilities are all within easy walking distance for your guests and delegates.


Nottingham Conference Centre

Burton Street
Nottingham
NG1 4BU

0115 848 8000

visit venue website

How to get there

Nottingham Conference Centre is in the perfect location for car travel with easy access from the M1 and plenty of car parking options adjacent and next door to the Conference Centre.

For Sat Nav purposes, we recommend using postcode – NG1 4BU.

From the M1 North to NCC:

Leave the M1 motorway at junction 26 and follow the A610 signposted to Nottingham. Continue through two roundabouts for approximately 4.3 miles and then take a slight left onto Talbot Street. Continue down Talbot Street for a further 0.5 miles and the Conference Centre will be located on the left.

From the M1 South to NCC:

Leave the M1 motorway at junction 25 and follow the A52 signposted to Nottingham. Head northeast on Brain Clough Way/A52, through three roundabouts for approximately 5.5 miles. At the forth roundabout, take the second exit onto Derby Road/A6200 and continue to follow A6200 for 1.5 miles. Turn left onto St. Helen’s St and stay right to continue on St Helen’s St. At the T-junction, turn right onto Alfreton Rd/A610 and take the slight left onto Talbot St. Continue for 0.5 miles and the Conference Centre is located on your left.

Venue car parking

We offer discounted parking at Q-Park Talbot Street, located round the corner from the venue, for £7.50 for up to 8 hours and £9.50 for up to 24 hours. Simply park in the car park as normal and bring your token to our reception team. Alternatively there are a number of other car parks in the city centre.

Nottingham Conference Centre is just a 1 mile (approx.15 minute walk) from Nottingham Train Station. Timetable information is available at the National Rail website and tickets can be booked through East Midlands Trains. The Centre is easily accessible from the train station via public transport.

Upon arrival in Nottingham follow the signs for the tram (Nottingham Express Transit) to Station Street tram stop nearby. The Royal Centre stop is the nearest stop for the Conference Centre but visitors can also use Nottingham Trent University’s own tram stop on Goldsmith Street.

Nottingham Conference Centre has a discounted events ticket available for those delegates using the tram.

The Royal Centre stop is the nearest stop for the Conference Centre but visitors can also use Nottingham Trent University’s own tram stop on Goldsmith Street.

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details
Gibraltar

The Rock Hotel

    1st - 5th October 2018
Venue details
London-Fenchurch Street

8 Fenchurch Place

    12th - 16th November 2018
    10th - 14th December 2018
    28th January - 1st February 201910% Early bird discount available
    10th - 14th June 201910% Early bird discount available
    9th - 13th September10% Early bird discount available
    2nd - 6th December10% Early bird discount available
Venue details
Manchester

11 Portland Street

    1st - 5th April 201910% Early bird discount available
    11th - 15th November 201910% Early bird discount available
Venue details
Birmingham

Maple House

    13th - 17th May 201910% Early bird discount available
Venue details
Nottingham

Nottingham Conference Centre

    15th - 19th October 2018
    7th - 11th October 201910% Early bird discount available