The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediator qualification.

Qualify as a mediator with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediator training programme.

The IMPC qualifies you to be able to resolve all types of interpersonal disputes more positively, including bullying and harassment and grievance-type issues in the workplace, consumer disputes, family and neighbourhood fall-outs, all types of complaints, and business conflicts. Over 5,000 people have qualified with us in the last nineteen years on this highly regarded course, and 100% of our learners would recommend the course to others. 

One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your competence and confidence as a mediator.

We have trained and qualified interpersonal mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, just like GCSEs, A Levels and Degrees. Train with us and you get a proper, externally accredited qualification, respected and recognised throughout the UK and beyond.

At the conclusion of the course, you should be able to:
  • compare and contrast mediation with other forms of dispute resolution
  • identify the requisite skills and qualities of an effective mediator
  • understand how to apply mediation in your own setting
  • prepare for, set up, run, and conclude mediation sessions
  • achieve the six learning outcomes for the level four award of the Mediation Practitioner's Certificate
We also provide you with everything you need to get started as a mediator, either within your organisation, or as a freelance practitioner
The course covers everything you need to know to become a professional mediator, including:
  • The underlying principles of mediation
  • The step-by-step mediation process, and tasks at each stage
  • The role of the mediator compared to other professional roles
  • Confidentiality and impartiality in mediation
  • How to initiate, manage and conclude the mediation process
  • The skills and knowledge required of mediators
  • Encouraging people to participate in mediation
  • How to ensure that mediation is safe, constructive, and effective
Your skills and knowledge are assessed through practice sessions during the course, and your knowledge and understanding are assessed by way of a post-course written assessment.
All of our trainers are practising mediators, qualified and highly experienced in adult education. We use a range of methods to deliver the course, including:
  • Video of a simulated dispute, illustrating how people behave when they are in conflict
  • Lecture and discussion
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The course is the only one in the UK to be assessed at level four on the Qualifications and Credit Framework of Ofqual, the regulator of examinations. We aim to support all learners to meet the standard required by the external accrediting body, thereby achieving a 100% pass rate. Anyone who does not meet the standard first time is provided with academic support and is allowed a re-submission so that they can go on to meet the course requirements.
  • HR Professionals
  • People Managers and Team Leaders
  • Welfare Officers
  • Equality Officers
  • Housing Workers
  • Employment Solicitors
  • Trainers and organisational consultants
  • Trades Union Representatives
  • Family workers and family group conferencing teams

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


27th - 30th November 2017

At a glance

  • 5 -day course
  • Hosted at Monument, London
  • £1,795 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
  • CPD Hours:
  • 26 - Solicitors Regulation Authority
Book now

0800 772 0778

"Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, John Lewis
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About the venue

etc.venues Monument is a conference & training venue in a superb City of London location. It provides state of the art facilities and that is the reason why we have chosen this venue to hold our accredited mediation training courses.

Situated adjacent to the impressive “Walkie Talkie” and just minutes from Monument, Bank and Fenchurch Street Stations.

Delegates will enjoy a spacious and modern training facility, fully equipped with the latest AV technology and full catering facilities. Monument has 14,000 sqft of space over 2 floors the venue offers a contemporary design and high quality meeting, training and conference space. Super fast free WiFi throughout the venue as well as all rooms fitted with high spec projectors and screens.

8 Eastcheap


020 7014 3400

visit venue website

How to get there

Cannon Street Station is approximately 4 minutes walk. Exit the station and turn right onto Cannon Street. At the main junction 200 yds ahead, take the public subway under the road using the Eastcheap exit. Once above ground, follow road straight ahead and the venue is 150 yds on your right, just after Tesco.

etc.venues Monument sits on many bus routes including 15, 17, 21, 35, 40, 43, 47, 48, 149, 521.

By Underground, District or Circle lines to Monument Station make the left hand exit towards ‘The Monument/Fish Street Hill’ and turn left up the hill and onto Eastcheap. Turn right and venue is 100 yds on the right, just after Tesco.

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details

The Rock Hotel

    1st - 5th October 2018
Venue details
London-Fenchurch Street

8 Fenchurch Place

    12th - 16th November 2018
    10th - 14th December 2018
    28th January - 1st February 201910% Early bird discount available
    10th - 14th June 201910% Early bird discount available
    9th - 13th September10% Early bird discount available
    2nd - 6th December10% Early bird discount available
Venue details

11 Portland Street

    1st - 5th April 201910% Early bird discount available
    11th - 15th November 201910% Early bird discount available
Venue details

Maple House

    13th - 17th May 201910% Early bird discount available
Venue details

Nottingham Conference Centre

    15th - 19th October 2018
    7th - 11th October 201910% Early bird discount available