Commercial Mediation Conversion Course

Expand on your previously learned mediation skills with a different type of mediation – Commercial Mediation.

The aim of the training is to provide you with the highest quality externally accredited training on the market, building upon the skills you learned on the Interpersonal Mediation Practitioner’s Certificate course to provide you with the knowledge and skills you need to start practising as a commercial mediator and gain the Commercial Mediation Practitioner’s Certificate.

The course runs over three full days and will be delivered by one of our practising mediators. The training offered by UK Mediation has become recognised as the benchmark standard for people wishing to mediate a range of disputes. The course is delivered by way of lecture, exercises, demonstration and by mediating simulated dispute cases. As part of the course you are given the opportunity to mediate in at least one complete mediation case. There may also be opportunity to take the role of a disputant and of a disputant’s representative in order to gain experience.

Build on your existing skills and widen your opportunities by becoming a certified mediator for commercial disputes.

At the conclusion of this course, you will be able to:
  • Understand and work with the differences between commercial and interpersonal mediation
  • Apply the 6-step model of commercial mediation to a wide range of commercial dispute cases
  • Manage the ‘shuttle’ process of commercial mediation
  • Work with parties’ legal advisors & representatives in separate and joint sessions
  • Keeping parties engaged in the commercial mediation process, addressing resistance and impasse
  • Draw up Memoranda of Agreement at the conclusion of the process
  • The differences between commercial and interpersonal mediation
  • The contrasting roles of a commercial mediator and an interpersonal mediator
  • The 6-step model of commercial mediation and how to apply it to a wide range of cases
  • How to manage the ‘shuttle’ process
  • How to work with parties’ legal advisers and representatives
  • Keeping parties engaged in the process
  • Knowing when to terminate the mediation
  • How to draft mediation agreements
All of our trainers are practising commercial mediators, qualified and highly experienced in adult education. We use a range of methods to deliver the course, including:
  • DVD material showing a live commercial dispute, and illustrating how people behave when they are in conflict
  • Lecture and discussion
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated commercial case material
  • Real-life case studies
The course is the only one in the UK to be assessed at level four on the Qualifications and Credit Framework of Ofqual, the regulator of examinations. We aim to support all learners to meet the standard required by the external accrediting body, thereby achieving a 100% pass rate. Anyone who does not meet the standard first time is provided with academic support and is allowed a re-submission so that they can go on to meet the course requirements.
  • Anyone who has completed an externally accredited course in family, neighbourhood, or workplace mediation
  • Barristers and Solicitors
  • Complaints Managers
  • Auditors, Tax Specialists and Accountants
  • Civil Engineers and Surveyors
  • HR Professionals
  • Those wishing to become an “ADR entity” in the context of the EU ADR directive

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


19th - 21st March 2018

At a glance

  • 3 -day course
  • Hosted at Fenchurch Street, London
  • £1,475 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
  • CPD Hours:
  • 13 - Solicitors Regulation Authority
Book now

0800 772 0778

"Excellent at transforming interpersonal mediation skills into commercial mediation practice." Simon Richards, Mediator, Vectis Mediation
read more testimonials

About the venue

etc.venues Fenchurch Street is a conference & training venue in a superb City of London location. It provides state of the art facilities and that is the reason why we have chosen this venue to hold our accredited mediation training courses.

You’ll find the venue right next door to Fenchurch Street Station, in the heart of the financial, banking and insurance district and just a short walk from Tower Hill, Bank, Monument and Aldgate stations, as well as Tower Gateway for the DLR.

Delegates will enjoy a spacious and modern training facility, fully equipped with the latest AV technology and full catering facilities. Fenchurch Street has 16 flexible rooms perfect for conferences meetings, exhibitions and events, all on one floor with easy access to the onsite restaurant and luxurious lounge. Super fast free WiFi throughout the venue as well as all rooms fitted with high spec projectors and screens.

Situated in the heart of the City of London, Fenchurch Street is conveniently located next door to Fenchurch St Station and within touching distance of a number of world famous London landmarks.

8 Fenchurch Place


0203 735 2700

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How to get there

8 Fenchurch Place is situated right next door to Fenchurch Street station. Exit the station via Exit 1 which can be found at the end of Platforms 1-4. When using Exit 1 simply turn right out of the station, the main entrance to etc.venues 8 Fenchurch St is through the large white arch.

If you exit Fenchurch St via Exits 2 & 3, you will need to turn right upon exiting the stations and onto Coopers Row*, from here follow the directions as outlined below for the exiting the Undeground.

Tower Gateway Station is approximately 7 minutes walk At the station exit, cross over the Minories and follow signs to Tower Hill underground station (100 metres away). Just before the underground station entrance, turn left down the steps. At the bottom of the steps, turn right, up a slope with steps at the end. At the top of the steps, turn right and walk towards the underground station exit (25 metres up on the right hand side). Follow the directions from * above.

8 Fenchurch Place is served by many bus routes including the 35, 47, 48 and 149.

District or Circle Lines to Tower Hill Station. Tower Hill is approximately 5 minutes walk.

From either Eastbound or Westbound platforms, follow the Way Out signs saying Fenchurch Street and Tower Gateway DLR. Go up the steps and into the station ticket area. Turn right out of the station and onto Coopers Row*. Follow Coopers Row for 250 metres (you’ll see a large stone railway bridge ahead of you) and at the end of the road, just after the bridge, turn left onto Crutched Friars. Carry on down Crutched Friars for 250 metres and then turn right into New London Street. Walk along this street for 50 metres and up some steps. 8 Fenchurch Place is located to the left of the main Fenchurch Street station entrance.

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details
London-Fenchurch Street

8 Fenchurch Place

    20th - 22nd November 2018