The Interpersonal Mediation Practitioner’s Certificate

Become an accredited mediator with our flagship mediator qualification.

Qualify as a mediator with the Interpersonal Mediation Practitioner’s Certificate (IMPC), the market-leading 40-hour professional mediator training programme.

The IMPC qualifies you to be able to resolve all types of interpersonal disputes more positively, including bullying and harassment and grievance-type issues in the workplace, consumer disputes, family and neighbourhood fall-outs, all types of complaints, and business conflicts. Over 5,000 people have qualified with us in the last nineteen years on this highly regarded course, and 100% of our learners would recommend the course to others. 

One reason for the popularity of the course is that all of our trainers are themselves practising mediators, who pass on their skills through a number of exercises, lectures, group discussions, lively dispute simulations and real case studies. We emphasise learning-by-doing in order to build up your competence and confidence as a mediator.

We have trained and qualified interpersonal mediators from all over the world, and our training sits on Ofqual’s Register of Regulated Qualifications, just like GCSEs, A Levels and Degrees. Train with us and you get a proper, externally accredited qualification, respected and recognised throughout the UK and beyond.

At the conclusion of the course, you should be able to:
  • compare and contrast mediation with other forms of dispute resolution
  • identify the requisite skills and qualities of an effective mediator
  • understand how to apply mediation in your own setting
  • prepare for, set up, run, and conclude mediation sessions
  • achieve the six learning outcomes for the level four award of the Mediation Practitioner's Certificate
We also provide you with everything you need to get started as a mediator, either within your organisation, or as a freelance practitioner
The course covers everything you need to know to become a professional mediator, including:
  • The underlying principles of mediation
  • The step-by-step mediation process, and tasks at each stage
  • The role of the mediator compared to other professional roles
  • Confidentiality and impartiality in mediation
  • How to initiate, manage and conclude the mediation process
  • The skills and knowledge required of mediators
  • Encouraging people to participate in mediation
  • How to ensure that mediation is safe, constructive, and effective
Your skills and knowledge are assessed through practice sessions during the course, and your knowledge and understanding are assessed by way of a post-course written assessment.
All of our trainers are practising mediators, qualified and highly experienced in adult education. We use a range of methods to deliver the course, including:
  • Video of a simulated dispute, illustrating how people behave when they are in conflict
  • Lecture and discussion
  • Group exercises
  • Small-group activities
  • Practice sessions with simulated case material
  • Real-life case studies
The course is the only one in the UK to be assessed at level four on the Qualifications and Credit Framework of Ofqual, the regulator of examinations. We aim to support all learners to meet the standard required by the external accrediting body, thereby achieving a 100% pass rate. Anyone who does not meet the standard first time is provided with academic support and is allowed a re-submission so that they can go on to meet the course requirements.
  • HR Professionals
  • People Managers and Team Leaders
  • Welfare Officers
  • Equality Officers
  • Housing Workers
  • Employment Solicitors
  • Trainers and organisational consultants
  • Trades Union Representatives
  • Family workers and family group conferencing teams

We are pleased to be able to offer you a 10% discount if...

  • Early bird discount - The course you are booking on is more than 90 days away
  • Charity discount - You are representing a registered charity
  • Three learner discount - You are booking three or more learners

Only one discount is allowed per booking.


9th - 12th October 2017

At a glance

  • 5 -day course
  • Hosted at Marriott Hotel, Leeds
  • £1,795 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
  • CPD Hours:
  • 26 - Solicitors Regulation Authority
Book now

0800 772 0778

"Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work." Jane Thrale, John Lewis
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About the venue

The Leeds Marriott Hotel has a rare blend of contemporary comfort and historic elegance. With an impressive assortment of top-quality resources and a picture-perfect location in the city centre. That is the reason why we have chosen to hold our training courses here for the last few years.

The hotel sets the stage for an unforgettable visit with modern facilities and spacious training rooms. Delegates will appreciate the venue with everything required for a pleasant experience.

Due to its central location the venue is steps away from many celebrated attractions near the University of Leeds, First Direct Arena and Trinity Leeds. It is also easy to find for delegates with various routes to the venue.

Marriott Hotel

4 Trevelyan Square
Boar Lane

0113 236 6366

visit venue website

How to get there

The venue is situated in the heart of Leeds city centre.

The Trinity car park is situated on the right as you arrive, postcode LS1 4AG. Please validate your ticket at concierge

The venue is located just 0.5 miles away from Leeds City Railway Station.

There are many routes that arrive close to the venue, with many of them coming to the Boar Lane stop which is situated around 100m from the venue.

Book your place now!

Or call us on 0800 772 0778

Scheduled dates for this course

Venue details

8 Eastcheap

    9th - 13th July 2018
Venue details
London-Fenchurch Street

8 Fenchurch Place

    17th - 21st September 2018
    12th - 16th November 201810% Early bird discount available
    10th - 14th December 201810% Early bird discount available
Venue details

Nottingham Conference Centre

    15th - 19th October 201810% Early bird discount available
Venue details

O'Callaghan Eliott Hotel

    1st - 5th October 201810% Early bird discount available