In-house training for
police services

Train in resolving the workplace challenges faced by police officers and staff.

Thanks to our expertise, many of the UK’s police services now use workplace mediation to nip conflict in the bud, to minimise grievances, and to regularly repair and strengthen people’s working relationships. We understand the challenges faced by police officers and staff alike, and we know how to put mediation into action in this particular setting.

We have developed four training options just for police services. We also offer specialist training in how to use mediation to resolve complaints for police, AND a specific programme for addressing bullying and harassment. If none of this quite fits the bill, then do get in touch with our team for an option of a one-off tailored course in case you have a more specific need that we need to address.

We also offer specialist training in how to use mediation to resolve complaints for police.

Read on to find out more.

“The course is extremely well delivered and very relevant.”Daniel Golding, Inspector, Royal Gibraltar Police
read more testimonials

Option 1

Getting started

Thinking of using workplace mediation to resolve workplace disputes? This starter package is great for people managers, HR professionals, and all levels of officers and staff.

Our one-day package will give you a clear understanding of mediation.

Contact us to book nowDownload flyer

This option includes:

  • 01

    Expert training in workplace mediation, uses, costs & benefits

  • 02

    Some key mediation skills that your group can take away and use straight away

  • 03

    How to decide which situations would be suitable (and unsuitable) for mediation

  • 04

    Building mediation into your policies and procedures

  • 05

    Where next?

Option 2

Developing your skills

Do you want some key individuals to gain competence and confidence in using some key workplace mediation skills? This package is just the job for management, HR, Police Federation Reps, and staff and officers of any level. At the conclusion of this course, if you decide you want to go on to qualify some in-house mediators, you can use this two-day course as a credit towards a full qualification.

A two-day Mediation Skills course giving you the tools to mediate disputes.

Contact us to book nowDownload flyer

This option includes:

  • 01

    Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training

  • 02

    The strengths, benefits, and limitations of workplace mediation

  • 03

    Selection criteria for deciding what kinds of situations would be suitable for mediation

  • 04

    How to build mediation skills into your regular professional role

Option 3

Qualify your own group of in-house mediators.

Are you ready to qualify some internal mediators? You may have existing officers or staff who are working in mediation, who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. This is one of our most popular packages for police services.

The four-day intensive programme qualifies you to become accredited mediators.

Contact us to book nowDownload flyer

This option includes:

  • 01

    Accredited training, assessment, and certification of your mediators, all delivered by our own mediation experts

  • 02

    All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working

  • 03

    Post-course support for when you start to mediate for real

  • 04 (optionally)

    A live, competence-based selection process, run by us, for choosing who you should put through the training

  • 05 (optionally)

    Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases

Option 4

Refreshing your skills

Our popular one-day refresher package is taken up by police services who are already using a group of in-house mediators. We can also leave you with paperwork, templates, and policies relating to the more effective running of your in-house mediation service.

The one-day event, run by a practising mediator, refreshes your mediation skills.

Contact us to book nowDownload flyer

This option includes:

  • 01

    Revision of the workplace mediation model

  • 02

    Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of

  • 03

    Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice

  • 04

    A health-check on how your service is running, and suggestions for what could be improved

Complaints courses

We have a range of complaints courses that have been specifically designed for police services in the effective handling of complaints through mediation and conciliation skills.

Find out here
Scheduled public courses

With a number of courses scheduled at excellent venues across the country throughout the year, our public courses are perfect for individuals looking to train as a mediator.

Find out more
Need a little help?

Still not sure of the best option for you? No problem! Speak to one of our mediation training experts on 0800 772 0778, request a call-back to discuss your needs or if you would prefer…

Send us a message