In-house training for
local authorities

Train in using mediation to address workplace conflict in local authority settings.

Over the last sixteen years we have worked with many of the UK’s Local Authorities. We understand some of the challenges faced by Authorities and staff alike, and how best to put some of our ideas about mediation and conflict resolution into action in this particular setting.

We have developed four options for Authorities. But of course, if you want us to customise something different for you, just let us know.

“Brilliant course. Enjoyed it and feel it has prepared me for future cases within our organisation.”Amy Flynn, HR Advisor, Leicester County Council
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Option 1

Getting started

This would be the best option if you are at the point of considering bringing workplace mediation in-house as a means of resolving interpersonal & workplace disputes. Your policy makers and HR colleagues may benefit most from this package

Our one-day package will give you a clear understanding of mediation.

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This option includes:

  • 01

    Training on the uses and benefits of workplace mediation

  • 02

    Some key mediation skills that your group can take away and use straight away

  • 03

    How to decide which situations would be suitable (and unsuitable) for mediation

  • 04

    Building mediation into your policies and procedures

  • 05

    Where next?

Option 2

Developing your skills

If you want your group to gain competence and confidence in using some key workplace mediation skills, but without having to qualify as mediators, this would be the best package. This would be suitable for management, HR and staff of any level with line management responsibilities. If, at the conclusion of this course, you decide to go and to qualify some in-house mediators, you can use the two-day skills as a credit towards a full qualification

A two-day Mediation Skills course giving you the tools to mediate disputes.

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This option includes:

  • 01

    Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training

  • 02

    The strengths, benefits, and limitations of workplace mediation

  • 03

    Selection criteria for deciding what kinds of situations would be suitable for mediation

  • 04

    How to build mediation skills into your regular professional role

Option 3

Qualify your own group of in-house mediators.

This option is intended for services who are ready to qualify some mediators. You may have existing staff who are working in mediation, who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. This has proven to be the most popular option for Authorities we have worked with

The four-day intensive programme qualifies you to become accredited mediators.

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This option includes:

  • 01

    Impartial, competence-based selection of your training candidates

  • 02

    Accredited training, assessment, and certification of your mediators

  • 03

    All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working

  • 04

    Post-course support for when you start taking on cases

  • 05 (optionally)

    A live, competence-based selection process, run by us, for choosing who to put through the training

  • 06 (optionally)

    Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases

Option 4

Refreshing your skills

This popular one-day refresher package is taken up by Authorities in which there is already a group of trained mediators, who may have been mediating for some time. We can also leave you with paperwork, templates, and policies relating to the more effective running of your in-house mediation service.

The one-day event, run by a practising mediator, refreshes your mediation skills.

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This option includes:

  • 01

    Revision of the workplace mediation model

  • 02

    Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of

  • 03

    Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice

  • 04

    Troubleshooting, and a health-check on how your service is running, with some suggestions for what could be enhanced or improved

Our accreditations

We’re really proud of the long list of accreditations, approvals and recognitions that we’ve accumulated over the years, but what do they all mean?

Find out here
Scheduled public courses

With a number of courses scheduled at excellent venues across the country, our public courses are perfect for individuals looking to train as a mediator.

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Need a little help?

Still not sure of the best option for you? No problem! Speak to one of our mediation training experts on 0800 772 0778, request a call-back to discuss your needs or…

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