Mediation training for
universities and colleges

Train in using mediation to address disputes in education settings.

Conflict happens in any type of organisation. Whether based on differences of professional opinion, communication breakdown, or allegations of unfair treatment, misunderstandings can soon develop into disputes. People can often sort things out for themselves, but when they can’t, they look to the organisation to provide support.

Our work with many of the UK’s universities over the last eighteen years has given us a keen insight into how conflict develops in the academic setting, and how it can best be resolved. We have assembled a suite of courses to train you in dispute resolution: anything from a ½-day to four days, and from a brief introduction up to a fully accredited mediator qualification.

Below you can find four specialised courses for training in how to resolve workplace disputes within universities. We also offer specialist training in how to use mediation and conciliation for resolving complaints in universities, plus a specific programme for addressing bullying and harassment. If none of this quite fits the bill, then do get in touch with our team and we can put something else together for you.

Some of the universities we’ve worked with…

Short courses

Understanding Mediation

Putting mediation to work.

Thinking of using workplace mediation to resolve workplace disputes? This starter package is great for people managers, HR professionals, and all levels of staff.

Our one-day package will give you a clear understanding of mediation.

  • Training on the uses and benefits of workplace mediation
  • Some key mediation skills that your group can take away and use straight away
  • How to decide which situations would be suitable (and unsuitable) for mediation
  • Building mediation into your policies and procedures
  • Where next?

Practical Mediation Skills

Build skills and confidence on using mediation.

If you want your group to gain competence and confidence in using some key workplace mediation skills, but without having to qualify as mediators, this would be the best package. This would be suitable for management, HR and staff of any level with line management responsibilities. If, at the conclusion of this course, you decide to go and to qualify some in-house mediators, you can use the two-day skills as a credit towards a full qualification

A two-day Mediation Skills course giving you the tools to mediate disputes.

  • Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training
  • The strengths, benefits, and limitations of workplace mediation
  • Selection criteria for deciding what kinds of situations would be suitable for mediation
  • How to build mediation skills into your regular professional role

Accredited courses

Interpersonal Mediation Practitioner’s Certificate

Qualify your own group of in-house mediators

Are you ready to qualify some internal mediators? You may have existing staff who are working in mediation, who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. This is one of our most popular packages for universities.

The four-day intensive programme qualifies you to become accredited mediators.

  • Impartial, competence-based selection of your training candidates
  • Accredited training, assessment, and certification of your mediators
  • All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working
  • Post-course support for when you start taking on cases
  • A live, competence-based selection process, run by us, for choosing who to put through the training (optional)
  • Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases (optional)

Next steps courses

Refresher Days

Refresh people’s skills and get them back in the saddle.

Our popular one-day refresher package is taken up by university services who are already using a group of in-house mediators

The one-day event, run by a practising mediator, refreshes your mediation skills and includes:

  • Revision of the workplace mediation model
  • Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of
  • Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice
  • Troubleshooting, and a health-check on how your service is running, with some suggestions for what could be enhanced or improved
“Really useful course. Clear instructions, excellent suggestions and alternate views. Really helpful feedback. I have lots of opportunities to offer mediation to my customer base.”Katie Buck, HR Business Partner
University of Cambridge
read more testimonials

Download our brochure

Our workplace mediation training brochure includes information on our most popular courses, including our accredited qualifications.

Find out here
Scheduled public courses

With a number of courses scheduled at venues across the country, our public courses are perfect if you have less than four people to train.

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Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

Get in touch