Mediation training for
health authorities

Train in using mediation to address workplace conflict for healthcare settings.

Over the last eighteen years we have worked closely with many of the UK’s Health Authorities and NHS Trusts. We understand the challenges faced by Authorities and Trusts, and know how best to put some of our ideas about mediation and conflict resolution into action in this particular setting.

We have developed versions of our courses to address the needs faced by health authorities and we’ve grouped them here into three categories: short courses, accredited courses, and next steps courses. If you can’t see quite what you need, do please get in touch and we would be glad to customise something for you.

Some of the health authorities we’ve worked with…

Short courses

Understanding Mediation

Getting started

Thinking of bringing workplace mediation in-house as a way to resolve workplace disputes? This starter package is great for managers, clinical and non-clinical staff, and HR professionals.

Our one-day package will give you a clear understanding of mediation.

  • Expert training in workplace mediation, uses, costs & benefits
  • Some key mediation skills that your group can take away and use straight away
  • How to decide which situations would be suitable (and unsuitable) for mediation
  • Building mediation into your policies and procedures
  • Where next?

Practical Mediation Skills

Developing your skills

Do you want some key individuals to gain competence and confidence in using some carefully selected workplace mediation skills? This package is just the job for HR, managers, and clinical and non-clinical staff of any level with line management responsibilities. At the conclusion of this course, if you decide you want to go on to qualify some in-house mediators, you can use this two-day course as a credit towards a full qualification.

A two-day Mediation Skills course giving you the tools to mediate disputes.

  • Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training
  • The strengths, benefits, and limitations of workplace mediation
  • Selection criteria for deciding what kinds of situations would be suitable for mediation
  • How to build mediation skills into your regular professional role

Accredited courses

Interpersonal Mediation Practitioner’s Certificate

Qualify your own group of in-house mediators

Are you ready to put some people through an accredited mediator qualification? You may have existing staff who are already mediating and who want to get qualified, or you may be ready to set up your own internal mediation service from scratch. This is one of our most popular packages for Health Authorities and NHS Trusts

The one-day event, run by a practising mediator, refreshes your mediation skills.

  • Accredited training, assessment, and certification of your mediators, all delivered by our own mediation experts
  • All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working
  • Post-course support for when you start to mediate for real
  • A live, competence-based selection process, run by us, for choosing who you should put through the training (optional)
  • Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases (optional)

Next steps courses

Refresher Days

Refreshing your skills

This popular one-day refresher package is taken up by Health Authorities and Trusts in which there is already a group of trained mediators, who may have been mediating for some time. We can also leave you with paperwork, templates, and policies relating to the more effective running of your in-house mediation service.

The one-day event, which is run by a practising mediator, includes:

  • Revision of the workplace mediation model
  • Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of
  • Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice
  • Troubleshooting, and a health-check on how your service is running, with some suggestions for what could be enhanced or improved
“A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.”Reneé McCulloch, Consultant
Great Ormond Street Hospital
read more testimonials

Download our brochure

Our workplace mediation training brochure includes information on our most popular courses, including our accredited qualifications.

Find out here
Scheduled public courses

With a number of courses scheduled at venues across the country, our public courses are perfect if you have less than four people to train.

Find out more
Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

Get in touch