Keeping people talking, resolving matters informally
It is fair to say that we all know what standard of service or quality of goods we would find satisfactory or acceptable. And if we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain.
Most complaints can be resolved at an early stage, with both sides simply talking things through. A refund or replacement could be given, maybe accompanied by an apology and an explanation.
But when this isn’t enough and communication starts to break down, things can soon spiral downwards, and a dispute begins. This is when it can really help to call in an impartial third person, like one of our expert complaints mediators.
We can provide a mediator at short notice, wherever you are, to get a better conversation going between the complainant and the person (or organisation) complained against. Formal action can be headed off, things can be kept private, and neither side is left feeling that they have ‘lost’. And if you or your organisation would benefit from having your own mediators to call upon, we can also train you to mediate complaints yourself.
Call 0800 7720 0778
to speak to one of our experts and find out more about the best mediation for you.
Send us a message
For all the different ways to contact UK Mediation or to arrange a free consultation click here.
Request a call back
If you’d like us to give you a call to discuss things in more detail click here to request a call back.
“Extremely relevant to my work practice as a senior leader in the organisation.”David Patton, Senior Lecturerread more testimonials
University of Derby