Everything was clearly explained and presented. Very enjoyable!
Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.
Excellent trainer. Incredibly knowledgeable.
Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.
I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.
Brilliant trainer. Loved her style and approach. Good feedback given.
The course was structured, easy to follow and has definitely improved my knowledge and experience of the mediation process. The trainer was very supportive too!
Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.
Found doing the role plays invaluable... a good learning opportunity.
Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!
Very beneficial day! It was great to be able to discuss actual cases, as well as theoretical ones. Lots of good pointers for conducting successful conversations too!
Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process.
The four days were overwhelming, emotional, and hard work, but thoroughly worth it. I left feeling energised and hopeful about my future work within the mediation service.
I liked the way the trainer took a situation and made everyone think about it from a different point of view, with the outcome having a stronger message in an appropriate language and setting.
Brilliant! Really enjoyed it and learnt loads. Great atmosphere created by the trainer.
The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.
I was always interested in mediation and wondered how it worked. The process whilst on paper looked complicated, once explained looked less daunting.
Excellent, worth every minute.
I had high expectations, but the quality of training overwhelmingly blew them out of the water. The staff at UK Mediation were exceptionally friendly and helpful throughout.
The mix of practical work was great and getting a good understanding of how to use the mediation skills. I can see me using these skills in my work.
The course has been a fantastic, very informative and pleasant experience. The trainer style helped me to understand really well what was being taught. This has been one of the best training courses I have ever been on.
The course is extremely well delivered and very relevant.
Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work.
Very insightful two days with lots of practical role play.
Excellent course supported by trainer knowledge and use of role plays.
The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.
Great level of detail. Personable approach and constructive, directional feedback.
An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.
Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.
Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.
Really worthwhile to take time out of our busy schedule. Good to look at a service user focused solution.
This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.
I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.
This course was amazing! A brilliant tutor who created a deep learning structure. To get the learning outcomes in 4 days is incredible.
I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.
Extremely interesting course. I have learnt an enormous amount, not only about mediation, but good insight into human traits and behaviours.
I haven't had training on this before, but I consider it essential for people management.
I have enjoyed it immensely and feel that I have enhanced existing skills and developed some new ones.
I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!
I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.
Very good – Learned a lot about myself and how I deal with situations.
It has been a great experience, I have learned so much about myself and the role of a mediator.
Demystifying how to do group mediation - because we have all run scared of it in the past.
An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.
A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.
The level of commitment and knowledge from the trainer has, not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.
Really useful course. Clear instructions, excellent suggestions and alternate views. Really helpful feedback. I have lots of opportunities to offer mediation to my customer base.
The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.
The course was in-depth, which has given me the confidence to practise mediation.
A very intense four days, but it was evident why. I feel proud by all I've achieved, and the trainer was fab. Venue was lovely - so was food!
Very enjoyable. The trainer had a huge amount of knowledge so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role playing scenario.
This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues.
Good course structure, well executed. Informative and perceptive trainer.
The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.
The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods. I am hopeful that my Trust will decide to provide the full five-day mediation training in the near future.
Great stuff! The course was very supportive with clear instructions.
Very positive and enlightening.... Fabulous trainer. Thank you!
Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.
I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.
Brilliant course. Enjoyed it and feel it has prepared me for future cases within our organisation.
I have seen a clear difference in the way I approach the disputes I deal with as part of my work as a lawyer. I have used the skills in my professional dealings and have seen excellent results achieved in terms of settling employment disputes. I can highly recommend the UK Mediation course to any professionals who want to develop this important commercial skill.
A huge learning curve, excellent course.
Quite simply the best course I have ever attended, and I have attended many.
The course was thorough, the theory was useful and practicing mediation was excellent. It has been very relevant in respect of teaching me the required skills to practice mediation and it has given me confidence to be a mediator.
It was a great experience, can't think of anything that would improve the experience. Roleplay helped us get a feel of what mediation entails in practice with the excellent support of our tutor. Overall it has been an excellent and fulfilling experience. Thank You.
To be placed in a situation as a mediator made the learning experience very real, it gives you insight as to what a real life mediation looks and feels like.
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