Everything was clearly explained and presented. Very enjoyable!

Mel Priestley
HR Management
BMW (UK) Ltd

I felt that I learnt a lot, enhancing my skills and gaining a valuable understanding of mediation. There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!

Carys Parry
Voluntary Party Manager
The Conservative Party

The course was in-depth, which has given me the confidence to practise mediation.

Martin Gwillim
HR Manager
Ministry of Defence

The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course in a way that built on the knowledge and skills learned, whilst continuous practice also made the learning tangible.

Joanna Glab
Employee Relations and Wellbeing Officer
European Centre for Disease Prevention and Control (ECDC)

Brilliant trainer. Loved her style and approach. Good feedback given.

Diane Nicholson
Intervention Services Manager

I found the course to be challenging and intensive in a very positive way! While the amount of role playing seemed excessive at first, each offered a unique and different opportunity for learning - thank you!

Maureen Tallis
Head of Talent and Resourcing
Baxi Heating UK Limited

Extremely interesting course. I have learnt an enormous amount, not only about mediation, but good insight into human traits and behaviours.

Martine King
Deputy Local Service Manager
Sanctuary Supported Living

Useful learning more about the real meaning of mediation and how to put it into practice. It has all been relevant, enjoyable and beneficial.

Christine Walmsley
Consultancy Manager
National Trust

Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.

Mark Naylor
Complaints Manager
Southampton City Council

Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.

Sharon Rice
Family Group Conference Coordinator
Surrey County Council

A huge learning curve, excellent course.

Sandra Taylor
HR Consultant
Derbyshire County Council

The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.

Chris Walker
Deputy Director
Teesside University

The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.

Sally Cunningham
HR Manager
Union of Students, University of Derby

Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.

Jacqueline Hudson
Lab Manager
University of Leeds

Very beneficial day! It was great to be able to discuss actual cases, as well as theoretical ones. Lots of good pointers for conducting successful conversations too!

Heli Hakala
Midwife Team Leader
Royal Surrey County Hospital

I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.

Nichola Ogden
Business Support Manager
Stockport NHS Foundation Trust

One of the most interesting courses I have ever attended - it has taught me so much about mediation skills that can translate into areas of my work and personal life! I have also thoroughly enjoyed learning from the trainer, who was fantastic at coaching and positively encouraging everyone to succeed.

Kate Smith
HR Manager
Derbyshire Constabulary

I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.

Ellie O’Neill
Case Worker
YMCA Cornwall

Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.

Helen Hillier
Neighbourhood Manager

There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice.

Jade Harrison
Lead and Family Worker
The Matthew Project

I was always interested in mediation and wondered how it worked. The process whilst on paper looked complicated, once explained looked less daunting.

Claire Howard
Senior Moat Foundation Officer
Moat Housing Association

It has been a great experience, I have learned so much about myself and the role of a mediator.

Rachel Brown
Resident Mediator
Derwent Living

I have seen a clear difference in the way I approach the disputes I deal with as part of my work as a lawyer. I have used the skills in my professional dealings and have seen excellent results achieved in terms of settling employment disputes. I can highly recommend the UK Mediation course to any professionals who want to develop this important commercial skill.

Fiona Young
Amber Law, Gibraltar

Brilliant! Really enjoyed it and learnt loads. Great atmosphere created by the trainer.

Nicole Watkins
Head of HR
Informa PLC

Great stuff! The course was very supportive with clear instructions.

Mark Silvey
Peninsula Business Services

Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work.

Jane Thrale
John Lewis

A good mix of theory and practical work on the course. Group activities were very well set up and I never felt pressured to "get it right" first time.

HR Manager
National Assembly for Wales

Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.

Shelley Smith
Logistics Officer
The Royal Navy

I haven't had training on this before, but I consider it essential for people management.

Colin Hobbs
Her Majesty's Government Communications Centre

Excellent course supported by trainer knowledge and use of role plays.

Dan Goulding
HR Manager

A very positive experience. An interesting and informative day.

Alistair McLean
Complaints Officer
General Dental Council

A very useful course in an interactive and comfortable environment!

Ginny Slade
HR Adviser
English Heritage

Enjoyed all aspects of the course. The feedback from our observed role plays was useful, the discussions helped understanding, and the mediation video put everything into perspective.

Sharon Lock
Open Water Officer
Swim England

I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.

Carol Reece
Customer Relations Manager
Dorset County Council

A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!

Sonal Godhania
Organisational Development Adviser
Leicestershire County Council

Very enjoyable. The trainer had a huge amount of knowledge so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role playing scenario.

Eleanor Green
Accommodation Officer
Basildon Council

Very insightful two days with lots of practical role play.

Olena Cresswell
Volunteer Coordinator
Keele University

Very good – Learned a lot about myself and how I deal with situations.

Suzanne Armitage
Senior Secretary
Durham University

This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues.

Noreen Sinclair
Associate Professor
London South Bank University

The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.

Yvonne Draper
Assessment Manager
Health Education England

The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods. I am hopeful that my Trust will decide to provide the full five-day mediation training in the near future.

Louise Richards
Royal Cornwall Hospitals

A very professional and well-pitched delivery that recognised the group's existing skills and experience. The case scenarios were very realistic with a balance between those that were specific to our role, as well as those that presented a challenge due to their different circumstances. This helped to reinforce the concept.

John Chambers
Police Sergeant
Cumbria Constabulary

The course is extremely well delivered and very relevant.

Daniel Golding
Royal Gibraltar Police

The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.

Elizabeth Omileke
Homelessness Prevention Officer

The course has been a fantastic, very informative and pleasant experience. The trainer style helped me to understand really well what was being taught. This has been one of the best training courses I have ever been on.

Florence Balogun
Neighbourhood Manager
Family Mosaic

Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better.

Victoria Seales
Anti-Social Behaviour Manager
Flagship Group

Good course structure, well executed. Informative and perceptive trainer.

Leigh-Anne Rogers
Housing Advisor
Solihull Community Housing

Great level of detail. Personable approach and constructive, directional feedback.

Sharon Russell
Human Resources Business Partner
Transport for the North

A very intense four days, but it was evident why. I feel proud by all I've achieved, and the trainer was fab. Venue was lovely - so was food!

Victoria Graves
HR Manager
ENS Group

Interesting and enjoyable course. We covered some really useful areas, and learnt tactics used in the undertaking of a successful mediation.

John Farley
Framework Manager

A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.

Reneé McCulloch
Great Ormond Street Hospital

The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.

Steven Hall
Housing Benefit Assessor
Northern Ireland Civil Service

An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.

Colette McGinn
SO3 Resilience
Royal Air Force

Excellent trainer. Incredibly knowledgeable.

Rachel Mahoney
HR Business Partner
Addison Lee

Very positive and enlightening.... Fabulous trainer. Thank you!

Sarah Merry
Employment Consultant
Croner Group

An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation. The course was appropriately paced with enough time to reflect and learn.

Sarah Cook
Practice Management Consultant
British Dental Association

I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.

Chantelle Miller
Employee Relations Manager
Natural History Museum

Found doing the role plays invaluable... a good learning opportunity.

Emily Lockhart
HR Advisor
Sport England

Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.

Alexander Reece
Housing Solutions Officer
Liverpool City Region Combined Authority

The course was structured, easy to follow and has definitely improved my knowledge and experience of the mediation process. The trainer was very supportive too!

Sharon Schofield
Senior Liaison Officer
Lincolnshire County Council

I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!

Teresa Watson
Neighbourhood Manager
Tendring District Council

Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

This course was amazing! A brilliant tutor who created a deep learning structure. To get the learning outcomes in 4 days is incredible.

Andrew White
Associate Dean
Said Business School

I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.

Chris Howard
University of Derby

This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.

Felicity Ashworth
Consultant Obstetrician and Gynaecologist
Buckinghamshire Healthcare NHS Trust

Excellent, worth every minute.

Angela Paradise
Head of Corporate Services
Southend NHS University Trust

Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!

Darren Smith
Unison Representative
Cheshire Constabulary

Thank you for a fantastic two days! The trainer was brilliant, had great knowledge of the subject, and engaged very well with the group. I felt very supported and gained a fantastic insight into how mediation works.

Sejal Modha
Disruption Officer
Leicestershire Police

The four days were overwhelming, emotional, and hard work, but thoroughly worth it. I left feeling energised and hopeful about my future work within the mediation service.

Claire Howard
Wyre Forest Night Stop

Really worthwhile to take time out of our busy schedule. Good to look at a service user focused solution.

Julie Hughes
Homelessness Prevention Officer
Redditch Nightstop

I thoroughly enjoyed the training, which was very useful and gave opportunities to role play and be reflective - thought-provoking stuff! The skills gained will definitely help and develop my daily role.

Sara Broome
New Tenants Advisor
Rochdale Boroughwide Housing

An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.

Amanda Durber
Housing Team Leader
Staffordshire Housing Association

I have enjoyed it immensely and feel that I have enhanced existing skills and developed some new ones.

Kyle Stewart
Depot Manager
East Midlands Trains

Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process.

Gwenaël Rosec
HR Business Partner
Credit Agricole

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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