Testimonials

Everything was clearly explained and presented. Very enjoyable!

Mel Priestley
HR Management
BMW (UK) Ltd

Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

Excellent course supported by trainer knowledge and use of role plays.

Dan Goulding
HR Manager
Florette

Great level of detail. Personable approach and constructive, directional feedback.

Sharon Russell
Human Resources Business Partner
Transport for the North

A very intense four days, but it was evident why. I feel proud by all I've achieved, and the trainer was fab. Venue was lovely - so was food!

Victoria Graves
HR Manager
ENS Group

An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.

Colette McGinn
SO3 Resilience
Royal Air Force

This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues.

Noreen Sinclair
Associate Professor
London South Bank University

Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!

Darren Smith
Unison Representative
Cheshire Constabulary

Great stuff! The course was very supportive with clear instructions.

Mark Silvey
Consultant
Peninsula Business Services

Very positive and enlightening.... Fabulous trainer. Thank you!

Sarah Merry
Employment Consultant
Croner Group

Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.

Jacqueline Hudson
Lab Manager
University of Leeds

I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.

Chris Howard
Lecturer
University of Derby

I was always interested in mediation and wondered how it worked. The process whilst on paper looked complicated, once explained looked less daunting.

Claire Howard
Senior Moat Foundation Officer
Moat Housing Association

Excellent, worth every minute.

Angela Paradise
Head of Corporate Services
Southend NHS University Trust

I had high expectations, but the quality of training overwhelmingly blew them out of the water. The staff at UK Mediation were exceptionally friendly and helpful throughout.

Duane Stott
Managing Director
Working Team Ltd

The mix of practical work was great and getting a good understanding of how to use the mediation skills. I can see me using these skills in my work.

Fiona Bradley
Area Development Manager
Vine HR

The course has been a fantastic, very informative and pleasant experience. The trainer style helped me to understand really well what was being taught. This has been one of the best training courses I have ever been on.

Florence Balogun
Neighbourhood Manager
Family Mosaic

The course is extremely well delivered and very relevant.

Daniel Golding
Inspector
Royal Gibraltar Police

Each day was a good amount of listening and interaction and you had plenty of time to practice. The trainer was very engaging and made the course really interesting.

Anna Meintjes
Customer Services Team Leader
Moat

Very good, I can't wait to get started! I will use the skills throughout the rest of my role at work.

Jane Thrale
Manager
John Lewis

Very insightful two days with lots of practical role play.

Olena Cresswell
Volunteer Coordinator
Keele University

Really useful course. Clear instructions, excellent suggestions and alternate views. Really helpful feedback. I have lots of opportunities to offer mediation to my customer base.

Katie Buck
HR Business Partner
University of Cambridge

The course was in-depth, which has given me the confidence to practise mediation.

Martin Gwillim
HR Manager
Ministry of Defense

Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.

Helen Hillier
Neighbourhood Manager
Peabody

Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.

Mark Naylor
Complaints Manager
Southampton City Council

Found doing the role plays invaluable... a good learning opportunity.

Emily Lockhart
HR Advisor
Sport England

Thanks for this really transparent way of teaching. We were pushed gently to understand our responsibilities in a wonderful process.

Gwenaël Rosec
HR Business Partner
Credit Agricole

The four days were overwhelming, emotional, and hard work, but thoroughly worth it. I left feeling energised and hopeful about my future work within the mediation service.

Claire Howard
Co-ordinator
Wyre Forest Night Stop

I liked the way the trainer took a situation and made everyone think about it from a different point of view, with the outcome having a stronger message in an appropriate language and setting.

Claire Ozdag
Assistant Director
Operis

Brilliant! Really enjoyed it and learnt loads. Great atmosphere created by the trainer.

Nicole Watkins
Head of HR
Informa PLC

I have enjoyed it immensely and feel that I have enhanced existing skills and developed some new ones.

Kyle Stewart
Depot Manager
East Midlands Trains

I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!

Teresa Watson
Neighbourhood Manager
Tendring District Council

I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.

Ellie O’Neill
Case Worker
YMCA Cornwall

Very good – Learned a lot about myself and how I deal with situations.

Suzanne Armitage
Senior Secretary
Univeristy of Durham

It has been a great experience, I have learned so much about myself and the role of a mediator.

Rachel Brown
Resident Mediator
Derwent Living

Demystifying how to do group mediation - because we have all run scared of it in the past.

Debbie Evans
Police Mediator
Hampshire Police

An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.

Amanda Durber
Housing Team Leader
Staffordshire Housing Association

A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.

Reneé McCulloch
Consultant
Great Ormond Street Hospital

Excellent trainer. Incredibly knowledgeable.

Rachel Mahoney
HR Business Partner
Addison Lee

Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.

Shelley Smith
Logistics Officer
The Royal Navy

Brilliant trainer. Loved her style and approach. Good feedback given.

Diane Nicholson

Very enjoyable. The trainer had a huge amount of knowledge so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role playing scenario.

Eleanor Green
Accommodation Officer
Basildon Council

Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.

Sharon Rice
Family Group Conference Coordinator
Surrey County Council

This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.

Felicity Ashworth
Consultant Obstetrician and Gynaecologist
Buckinghamshire Healthcare NHS Trust

This course was amazing! A brilliant tutor who created a deep learning structure. To get the learning outcomes in 4 days is incredible.

Andrew White
Associate Dean
Said Business School

I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.

Chantelle Miller
Employee Relations Manager
Natural History Museum

Extremely interesting course. I have learnt an enormous amount, not only about mediation, but good insight into human traits and behaviours.

Martine King
Deputy Local Service Manager
Sanctuary Supported Living

I haven't had training on this before, but I consider it essential for people management.

Colin Hobbs
Manager
Her Majesty's Government Communications Centre

Brilliant course. Enjoyed it and feel it has prepared me for future cases within our organisation.

Amy Flynn
HR Advisor
Leicester County Council

I have seen a clear difference in the way I approach the disputes I deal with as part of my work as a lawyer. I have used the skills in my professional dealings and have seen excellent results achieved in terms of settling employment disputes. I can highly recommend the UK Mediation course to any professionals who want to develop this important commercial skill.

Fiona Young
Mediator
Amber Law, Gibraltar

A huge learning curve, excellent course.

Sandra Taylor
HR Consultant
Derbyshire County Council

Quite simply the best course I have ever attended, and I have attended many.

Rachael Duff
Practice Manager
The Chestnuts Surgery

The course was thorough, the theory was useful and practicing mediation was excellent. It has been very relevant in respect of teaching me the required skills to practice mediation and it has given me confidence to be a mediator.

Lydia Antoni
PA and Personnel Manager
Woodhouse College

It was a great experience, can't think of anything that would improve the experience. Roleplay helped us get a feel of what mediation entails in practice with the excellent support of our tutor. Overall it has been an excellent and fulfilling experience. Thank You.

Amanda Ryan
Managing Director/Insurance
Peninsula Underwriting Ltd

To be placed in a situation as a mediator made the learning experience very real, it gives you insight as to what a real life mediation looks and feels like.

Lorraine McAndrew
In-House Lawyer
McAndrews Utilities Ltd

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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