FAQs

Here are some of the most frequent questions that we get asked.

If you can't see the question (or the answer!) you're looking for, please don't hesitate to get in touch.

Investing in mediation training is something you probably only do once, and you want to get it right. If it sounds like a training provider is promising the earth, however, then we would suggest you ask some of the following questions to help you decide which provider should train you (our own answers are below as well):

  • What assurances of quality does the provider offer?
    UK Mediation has the top layer of quality assurance: ISO 9001 and the Investors in People Award
  • What form of external accreditation do their courses have?
    Look for external accreditation by an Ofqual-recognised awarding body such as our own AIM Awards. Remember it is the training that is accredited, not the mediator, and that internal (self)-accreditation is meaningless
  • Do they offer progression routes?
    Being a great mediator is an ongoing and developmental process. UK Mediation offers professional case supervision, accredited mediator status, and our level 5 qualification, PPM (see above), to help you to continually improve your skills and understanding, long after your initial training is finished.

The best things to do are to get plenty of practice with cases and undertake professional case supervision. You may also wish to gain a higher qualification as a mediator.

UK Mediation offers help with:

  • Professional Case Supervision. Offered by our founder and MD, Mike Talbot, supervision (or ‘consultative support’) gives you an opportunity to talk about cases, reflect on your practice, and to learn from a renowned expert in the field. You can also make your own supervision arrangements, where you contract with a more experienced mediator to make a regular supervision arrangement. Contact us for more information on this.
  • Higher Qualification. Our Mediation Practitioner’s Certificate qualifications are the highest level initial qualifications available. They are Level Four qualifications, which pitches them just above the complexity of an A-Level (which is a level three). However, we don’t stop there. We also offer our Level Five qualification, called Professional Practice in Mediation (or PPM). As the name implies, you can submit for PPM once you have started to practise, and when you are able to write up, submit and be assessed on a number of real mediation cases. We would be pleased to tell you more.

A lifetime! Learning how to resolve conflict takes a lot of practice, reflection, and ongoing professional development. But please don’t be put off: the best start that we can give you is a professional, quality assured, accredited training course, followed by support and development opportunities as you begin to practise, whether you are working in workplace mediation, neighbourhood or any other form of interpersonal mediation.

Our accredited courses provide an intensive, practice-based training. The Interpersonal Mediation Practitioner’s Certificate takes places over four days, and the Commercial Mediation Practitioner’s Certificate over six days, broken into two blocks of three days.

Our short courses are anything from half a day to two days.

We believe in having mediators to teach mediation. Our courses are practitioner’s certificates, designed to give you the practical skills and understanding to go out and start mediating. That is why we use mediation professionals who are also qualified Adult Education tutors: their practical experience and understanding of the subject is matched by their ability to get their ideas across to you in ways that you can use straight away.

Be a bit careful with this one! At the moment, and for the foreseeable future, there is no generally recognised form of mediator accreditation. So if you come across this, be aware that there is nothing to stop training providers just ‘accrediting’ mediators themselves: train with Bloggs & Co and you’ll be a ‘Bloggs-accredited mediator’; train with Smith & Jones Ltd, and you’ll be a ‘Smith & Jones accredited mediator’. We could have done this ourselves, of course, but we haven’t. We choose to be more honest and transparent about this important aspect of your training.

At UK Mediation, we have gained external accreditation for our training courses. It is the training that is accredited, not the mediator. So we lay our training courses, syllabi, training methods, trainers and assessments open to external scrutiny and quality control by an Ofqual-approved awarding body. Train with us and you will become a certified mediator, and the holder of an externally accredited, level four qualification. Your training will be recognised throughout the UK and beyond, and you will be in a position to undertake ongoing and further training as your mediation career progresses.

If your aim is to qualify in mediation, we can provide you with a choice of two different practitioner’s certificates.

The first is our Interpersonal Mediation Practitioner’s Certificate, which will qualify you to work in workplace mediation, all sorts of complaints, neighbourhood conflict, disputes within families who want to stay together, and any kind of non-financial conflict between two or more people.

The second is our Commercial Mediation Practitioner’s Certificate, which will qualify you to resolve disputes involving money, contracts, financial or business matters, usually involving a payment from one person to another.

We don’t do training in what is usually called Family Mediation, as in recent years this has become more of a quasi-legal discipline and we are not that way inclined!

And of course, if you don’t need to be qualified as a mediator but still want to learn mediation or conflict resolution skills, we have a whole range of non-accredited courses for you to choose from.

Absolutely. Our qualifications set the standard in mediation training. You will be a Certified Mediator, holding a highly regarded level four qualification, which is externally accredited and quality assured. You will be ready to go straight out and start getting your first mediation cases.

Just about anybody. Since we began in 1999, we have trained HR professionals, managers, accountants, architects, solicitors, military personnel, police officers, teachers, and many other people. Our training will be suitable whether you want to add mediation to your existing skill set, or to work as a professional mediator.

Got another question for us?

Get in touch. We’d be happy to help and give you any mediation advice you may need.

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"Brilliant course. Enjoyed it and feel it has prepared me for future cases within our organisation."Amy Flynn, HR Advisor, Leicester County Council
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Meet Dr Mike

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