Quality assurance:
our Code of Practice

Mediation best practice: followed by us, recommended for you.

Becoming involved in a serious dispute with someone else can be extremely challenging, and can often represent a difficult and vulnerable point in someone’s professional or personal life. While workplace mediation is a great way to resolve a dispute without having to endure the stress, delay and expense of formal action, it is essential that any provider of mediation services should acknowledge and respect this challenge and vulnerability.

Within the mediation field in recent years, there has been some discussion about quality standards and codes of practice. Various interested parties have set up a number of councils, associations, and societies, with a view to becoming ‘the’ body to set and to police standards of mediation practice. Some of these are attached to a particular training or service provider, while others have emerged from specific industry sectors. All will happily try and hype you into thinking that theirs is the one that you have to join.

At UK mediation, we recognise that mediators work in different ways, and in many different settings. You don’t have to be constrained by unnecessary membership of any these various bodies. What you do need is a way to give your clients and potential purchasers a concrete assurance of your credentials, your service quality, and your professional integrity. And this is where our code of practice comes in.

Our Mediation Code of Practice
Download as PDF

Why have a Code of Practice?

Every accredited mediator that we have trained, or who provides mediation services for us, works to our Code of Practice.

UK Mediation Accredited Mediators also get free and discounted opportunities for ongoing training and CPD: ensuring they stay right up to date and at the leading edge of mediation practice.

The code of conduct in a nutshell

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    Follow the standard

    Become an Accredited Mediator with UK Mediation, and this can be your practice standard. If you want to adapt it for your own specific sector or application, you can. Anyone practising workplace mediation, neighbourhood, complaints, commercial, and family relationships can sign up.

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    Conform with the code

    Conformity with the code requires that you have trained to level four on an externally-accredited course. If you have trained with another provider who only offers level three training, that’s fine: we can even offer you a level four conversion course so that you too can conform.


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    What's included

    The code includes easy-to-follow guidance on how to work with confidentiality, impartiality and voluntary participation: your users know exactly what they are getting.

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    How it helps

    Ethical practice, fairness in charging, working inclusively and without conflicts of interest, are all covered in the code: your consumers or in-house clients are all given the protections that they deserve.

“My clients, who are not necessarily familiar with mediation, need a trustworthy way of knowing exactly what they are getting from me. The Code of Practice gives me a way to do just that.”Dean Bennison, Accredited Mediator
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Mediation services

Mediation is about choosing to resolve a dispute without the need for courts or tribunals, judges or arbitrators. We can provide mediation services for you or your organisation.

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Mediation training

Unresolved or poorly managed conflict can be a massive drain on your resources. Learn how to deal with conflict more effectively, with either a public or in-house training course.

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Get in touch

We’re a friendly bunch here at UK Mediation and we’re always happy to answer any questions you may have about mediation. Either call us on 0800 772 0778, request a call back or…

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