Northern Ireland Civil Service Launch Workplace Mediation Initiative

Scott McIver Blog

Back in 2015, the Northern Irish Department for Infrastructure (formerly the Department for Regional Development) introduced their own internal workplace mediation service.

Aware of the benefits of workplace mediation, the service was set up to address workplace conflicts at the earliest possible opportunity, whilst also making sure that business ran with minimal disruption.

It proved to be hugely beneficial, greatly reducing stress-related absences and the number of disputes that went to formal complaints.

Last month, a full three years later, the entire Northern Ireland Civil Service body followed suit, and officially launched an updated workplace mediation service. Employees from all nine internal departments within the Civil Service now have access to a valuable service for the early and informal resolution of a range of workplace conflicts.

Over the last two months, more than thirty Civil Service employees from the different departments attended our flagship Interpersonal Mediation Practitioner’s Certificate (IMPC) course, provided on-site in Belfast and delivered by our expert trainers. The course began with our selection process for choosing the best candidates from a very large number of applicants, and we are now supporting the Civil Service as they begin to roll out the service and reap the return on their training investment.

Dr Mike Talbot with Michael Cooke (left), Director of NICS HR, and Jill Minn (right), Strategic HR Director

The selected trainees, all looking to become accredited mediators, attended forty hours of intensive practical training, undertaking simulated cases of workplace mediation, live assessments, and group tasks.

The experience proved to be very popular with the attendees, who provided some excellent feedback:

Steven Hall, Housing Benefit Assessor: “The level of commitment and knowledge from the trainer has, not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator“.

Robert Hadden, Employment Service Advisor: “I thoroughly enjoyed the training. The rapport between the trainer and participants was excellent, and I feel that I have gained knowledge in order to commence work as a mediator“.

Our CEO and founder, Dr Mike Talbot, was also invited to the launch of the new service and shared his thoughts:

It’s truly a privilege to be asked to come over and see this wonderful new initiative being put into place. All of the attendees worked really hard and I know that the workplace mediation service will be a huge success, both for the Civil Service as a whole and for all of its employees. We look forward to supporting the new mediators now as they start to take on their first real workplace mediation cases.”

Find out more about our range of in-house training courses
Train to become an accredited mediator with our Interpersonal Mediation Practitioner’s Certificate
Register for one of our upcoming free webinars
Book your place at one of our free mediation showcases