In-house training for
housing providers

Train in resolving neighbourhood & family disputes and low-level ASB cases.

Addressing neighbourhood conflict, family feuds, and low-level ASB cases can be some of the biggest drains on your workers’ time. Using mediation for these kinds of disputes has become much more common over recent years, with Housing Providers bringing in external mediators as required.

Many Housing Providers that we have worked with want to take their mediation provision to the next level by training their own workers in mediation: effectively bringing their own professional mediation service in-house, with quicker response times, better quality assurances, and an easier way to keep track of the mediators’ activity.

Let us train your neighbourhood managers, housing officers and ASB officers in our highly effective mediation model, with a one-day overview, a two-day course to develop their skills further, or a four-day intensive qualification course. Or if your team already has already done some training, how about a refresher day?

“I was always interested in mediation and wondered how it worked. The process whilst on paper looked complicated, once explained looked less daunting.”Claire Howard, Senior Moat Foundation Officer, Moat Housing Association
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Option 1

Putting mediation to work.

If you are considering making greater use of mediation as a means of resolving housing disputes and low-level ASB cases.

A one-day package for housing officers, neighbourhood managers, ASB officers and others, covering:

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This option includes:

  • 01

    Input on how and why mediation works for resolving housing disputes and ASB cases.

  • 02

    What you would need in order to make full use of mediation in this setting

  • 03

    Some key mediation skills that the group can take away and use straight away

  • 04

    How to generate referrals, and which cases would be suitable for mediation

Option 2

Build skills and confidence on using mediation.

If you want your housing officers, neighbourhood managers, and ASB officers to be able to use some key mediation skills, but without having to qualify as mediators.

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This option includes:

  • 01

    An abbreviated version of the 4-day accredited training course.

  • 02

    Criteria for selecting what kinds of housing disputes and ASB cases would be suitable for mediation.

  • 03

    How to combine their skills into their regular professional roles.

Option 3

Qualify your own group of in-house mediators.

If you want your existing mediators to get qualified, or if you are ready to set up your own internal mediation service from scratch.

This is a four-day qualification programme, including:

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This option includes:

  • 01

    Help with selecting your best training candidates.

  • 02

    Training, assessment, and certification of your mediators.

  • 04

    All of the forms, templates, policies and procedures that you would need in order to get your service working.

  • 05

    Post-course support for when you start taking on cases.

  • 06 (optionally)

    Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and learn from their practice.

Option 4

Refresh people’s skills and get them back in the saddle

If your organisation already has its own internal mediators, and you want to give them a refresher.

A one-day refresher package with your trained and practising mediators, incorporating:

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This option includes:

  • 01

    Revision of the housing and ASB mediation model.

  • 02

    Live supervision/consultative support of cases that your mediators have completed.

  • 03

    A health-check on how your service is running, and some suggestions for what could be enhanced or improved.

Our accreditations

We’re really proud of the long list of accreditations, approvals and recognitions that we’ve accumulated over the years, but what do they all mean?

Find out here
Scheduled public courses

With a number of courses scheduled at excellent venues across the country, our public courses are perfect for individuals looking to train as a mediator.

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Need a little help?

Still not sure of the best option for you? No problem! Speak to one of our mediation training experts on 0800 772 0778, request a call-back to discuss your needs or…

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