In-house training for health
authorities and NHS Trusts

Train in using mediation to address workplace conflict for healthcare settings.

Over the last eighteen years we have worked closely with many of the UK’s Health Authorities and NHS Trusts. We understand the challenges faced by Authorities and Trusts, and know how best to put some of our ideas about mediation and conflict resolution into action in this particular setting.

We have developed four options for Health Authorities & NHS Trusts who want to learn how to handle workplace conflict better. We have some separate courses for using mediation and conciliation for dealing better with complaints. But of course, if you want us to customise something different for you, just let us know.

“Hoping it will make a really big difference to my practise and confidence.”Juliet Le Breuilly, Family Liaison Sister, Great Ormond Street Hospital
read more testimonials

Option 1

Getting started

Thinking of bringing workplace mediation in-house as a way to resolve workplace disputes? This starter package is great for managers, clinical and non-clinical staff, and HR professionals.

Our one-day package includes:

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This option includes:

  • 01

    Expert training in workplace mediation, uses, costs & benefits

  • 02

    Some key mediation skills that your group can take away and use straight away

  • 03

    How to decide which situations would be suitable (and unsuitable) for mediation

  • 04

    Building mediation into your policies and procedures

  • 05

    Where next?

Option 2

Developing your skills

Do you want some key individuals to gain competence and confidence in using some carefully selected workplace mediation skills? This package is just the job for HR, managers, and clinical and non-clinical staff of any level with line management responsibilities. At the conclusion of this course, if you decide you want to go on to qualify some in-house mediators, you can use this two-day course as a credit towards a full qualification.

Our two-day Mediation Skills course covers:

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This option includes:

  • 01

    Training in how to mediate workplace disputes: an abbreviated version our renowned four-day accredited mediator training

  • 02

    The strengths, benefits, and limitations of workplace mediation

  • 03

    Selection criteria for deciding what kinds of situations would be suitable for mediation

  • 04

    How to build mediation skills into your regular professional role

Option 3

Qualify your own group of in-house mediators.

Are you ready to put some people through an accredited mediator qualification? You may have existing staff who are already mediating and who want to get qualified, or you may be ready to set up your own internal mediation service from scratch. This is one of our most popular packages for Health Authorities and NHS Trusts

The four-day intensive qualification programme includes:

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This option includes:

  • 01

    Accredited training, assessment, and certification of your mediators, all delivered by our own mediation experts

  • 02

    All of the forms, templates, and policies and procedures that you would need in order to get a mediation service working

  • 03

    Post-course support for when you start to mediate for real

  • 04 (optionally)

    A live, competence-based selection process, run by us, for choosing who you should put through the training

  • 05 (optionally)

    Case supervision: group sessions run for your mediators by a practising mediator, where your workers can de-brief and reflect on their learning when they begin to take on real cases

Option 4

Refreshing your skills

This popular one-day refresher package is taken up by Health Authorities and Trusts in which there is already a group of trained mediators, who may have been mediating for some time. We can also leave you with paperwork, templates, and policies relating to the more effective running of your in-house mediation service.

The one-day event, which is run by a practising mediator, includes:

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This option includes:

  • 01

    Revision of the workplace mediation model

  • 02

    Re-visiting any key skills or key parts of the mediation model that your group may need a reminder of

  • 03

    Live supervision/consultative support of cases that your mediators have completed, drawing out learning points and continually building best practice

  • 04

    Troubleshooting, and a health-check on how your service is running, with some suggestions for what could be enhanced or improved

Our accreditations

We’re really proud of the long list of accreditations, approvals and recognitions that we’ve accumulated over the years, but what do they all mean?

Find out here
Scheduled public courses

With a number of courses scheduled at excellent venues across the country, our public courses are perfect for individuals looking to train as a mediator.

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Need a little help?

Still not sure of the best option for you? No problem! Speak to one of our mediation training experts on 0800 772 0778, request a call-back to discuss your needs or…

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