Interpersonal Mediation Practitioner’s Certificate

Our flagship course trains you in the most used type of mediation – Interpersonal Mediation.

Interpersonal mediation is used where ever there is a dispute about what someone has said, done or acted and is employed in workplace, community, tenancy, intergenerational and family relationship disputes.

We have trained people from all over the world in Interpersonal Mediation and our training sits on the National and the European Qualifications and Credits Frameworks, just like GCSEs, A Levels and Degrees.

We have condensed this five day course down in to four intensive days – we cover the same content but work more intensively. At the end of the course you will have a month to complete a learning portfolio which takes the form of six questions for which you provide short essay style answers.


  • The underlying principles of mediation
  • The step-by-step mediation process, and tasks at each stage
  • The role of the mediator compared to other professional roles
  • Confidentiality and impartiality in mediation
  • How to initiate, manage and conclude the mediation process
  • The skills and knowledge required of mediators
  • Encouraging people to participate in mediation
  • How to ensure that mediation is safe, constructive, and effective

Your skills and knowledge are assessed throughpractice sessions during the course and by completing a post-course written assessment.

  • People Managers and Team Leaders
  • Employment Solicitors
  • Welfare Officers
  • Equality Officers
  • Housing Workers
  • HR Professionals
  • Trade Union Representatives

At a glance

  • 4 -day course
  • £1,795 + VAT
  • Gain accredited mediator status
  • 6 points at level 4 on the QCF
  • CPD Hours:
  • 26 - Solicitors Regulation Authority
Book now

0800 772 0778

Scheduled dates for this course

London

Fenchurch Street

    3rd - 6th July 2017
    25th - 28th September 2017
    27th - 30th November 2017
    29th January - 1st February 2018
    12th - 15th March 2018
    14th - 17th May 2018
    9th - 12th July 2018
    17th - 20th September 2018
    12th - 15th November 2018
    10th - 13th December 2018
Venue info
Manchester

Macdonald Hotel

    11th - 14th June 2018
Venue info
Birmingham

Maple House

    13th - 16th November 2017
    15th - 18th October 2018
Venue info
Nottingham

Nottingham Conference Centre

    26th February - 1st March 2018
Venue info
Leeds

Marriott Hotel

    9th - 12th October 2017
Venue info
Gibraltar

O'Callaghan Eliott Hotel

    30th October - 2nd November 2017
    9th - 12th April 2018
    1st - 4th October 2018
Venue info
"Brilliant course, enjoyed it and feel it has prepared me for future cases within our organisation." Amy Flynn, Leicester County Council
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Would in-house be better?

We can offer this course as an in-house option and train your entire team at a time and place convenient for you.

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Got a question?

We’re a friendly bunch and we’re always happy to answer any questions you may have about mediation training and the options available.

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