Mediation Skills – a two day programme

Deal more effectively with disputes

This two-day course is perfect for those wishing to incorporate mediation skills into their existing roles, those wanting to resolve interpersonal disputes in a more structured way, and especially those who wish to add mediation skills to their professional toolkit. Although not a mediator qualification course, the programme attracts learners who have come across mediation and who appreciate its merits, but who are not in a position to pursue a more formal route to becoming professional mediators.

This highly participative course covers the following:

  •  How interpersonal disputes start and how they can be perpetuated.

  •  How to encourage disputing parties to engage with the conflict resolution process (getting them to the table).

  •  How to support those who are in dispute to communicate & negotiate more effectively.

  •  The step-by-step process used by mediators when resolving disputes, and how to use mediation skills constructively, safely, and effectively.

The Mediation Skills programme will help add structure to how you address interpersonal disputes through a range of exercises, discussions, dispute simulations and case studies. This enables you to gain a wider insight into mediation and expand upon your existing skills.

If you would like to find out more about this course, you can download our course information or contact us for a discussion or quotation.