An internal mediation scheme allows staff to access mediation swiftly and effectively by using in-house mediators who have been trained through our accredited programme.
For many organisations it makes more financial sense to train people in-house than access external mediation services. We recommend that a range of staff are trained as mediators, across an organisation. Good practice would recommend that there is a mediation gatekeeper, who filters the mediation referrals and ensures that cases are allocated in a balanced way, allowing each mediator to gain experience.
Organisations who choose this approach to tackling conflict often find a reduction in disciplinaries and grievances. Over time this approach can encourage a more constructive way of tackling disputes throughout a company, and sustains long term working relationships, reducing the strain on HR and management time.
In order to establish an in-house mediation scheme, we would recommend a group of up to twelve people to complete the Interpersonal Mediation Practitioners Certificate. We can deliver this in-house and provide a comprehensive support package that guides you through the necessary steps to ensuring that the scheme is a success.
This course was challenging, but extremely informative. Learner, Hampshire Police