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Mediation in Action

Would you like to see what a typical mediation case looks like? We have assembled some clips from our new training DVD "Mediation in Action"TM. These illustrate some key points in the mediation process.

If you would like to find out more about the "Mediation in Action" TM DVD, or the training course which accompanies this, then please contact us. We are able to arrange a one-day in-house training programme to suit the needs of your organisation, and will provide you with your own copy of the DVD.

Andy is a mature student who has come into the Local Authority on the graduate entry scheme. Letitia, his colleague, has worked her way up to her current post over the last 15 years. Although they work at the same level, Andy has taken the lead on a report they are supposed to be producing together. Letitia has been working late to get her part of the work completed.

Many workplace disputes come to a head with an angry exchange or ‘spark’ between the parties. Here, Andy & Letitia meet in the tea room, where they discuss their joint report.

Mediation skills aren‘t just used by mediators! Here, the manager, Jackie, tries to resolve the situation using some key skills.

Jackie has realised that she can't be impartial this time, and so has suggested the parties contact the mediators. They attend in turn for a private session.

The joint mediation session begins with some rule-setting, and then each of them takes some time to say their piece.

Once the issues are clear, the mediators encourage a more direct exchange between the two, while carefully managing the conversation.

The parties‘ improved understanding is summarised in writing.

The interpersonal problems resolved for now, the two colleagues are able to pick up the report again with the manager‘s support.