Mediation Skills

This two day course is perfect for those wishing to incorporate mediation skills into their existing roles, those wanting to resolve interpersonal disputes in a more structured way, and especially those who wish to add mediation skills to their professional toolkit.

This highly participative course will teach you:
• The step-by-step mediation process
• How to remain impartial during mediation
• How to deal with resistance to mediation
• How to use mediation constructively, safely and effectively

The Mediation Skills programme will help add structure to how you address interpersonal disputes through a range of exercises, discussions, dispute simulations and case studies. This enables you to gain a wider insight into mediation and expand upon your existing skills.