Customer Service Policy

At UK Mediation, we pride ourselves on offering unrivalled customer service in our initial contact, mediation training, and service offerings.  Our aim is to exceed our customer's expectations at every stage of contact with them.

All of our team at UK Mediation aim, whenever possible,  to:

• Answer telephone calls within two rings.

• Reply to email or telephone messages within the same working day, or within 24 hours if received after office hours.

• Forward up-to-date and appropriate information within the same working day, or within 24 hours if requested out of office hours.

• Answer your questions at first contact, and follow up by email or letter whenever requested.

• Ensure that if the first point of contact is unable to answer your enquiry, the call will be passed on to the appropriate team member.

• Keep our promises, and keep to deadlines.

• Treat you personally, confidentially and with respect for you and your organisation.

• Make our mediation training and services accessible to everyone.

• Listen to feedback from you and respond accordingly.

• Promote equality and diversity in everything we do.

• Deal with any complaints personally and promptly - any complaint is an opportunity to improve our customer service!

• Keep your details safely and securely.  We will never pass on or sell your details to data-capture agencies, marketing organisations or any other third party.

The UK Mediation team value you and your loyalty.  By listening to you, we continually review the way in which we provide excellent mediation training and services to all.

We continue to maintain the high standards set through the Investor in People benchmark.