Conflict Resolution Skills

This one day course is focussed on skills development rather than on theory, and takes a learning-by-doing approach. It is primarily designed for managers, team leaders and human resources professionals, and provides key skills in responding constructively to interpersonal disputes.

On this programme you will learn:
• How to effectively view and address conflict
• Skills and techniques for resolving conflicts
• How to support disputing parties
• When it is appropriate to refer a dispute

Conflict Resolution Skills is run as an in-house training option for up to 16 delegates and can be tailored to your organisations exact requirements.

If you require further information on how this course can be run in-house, please do not hesitate to contact us.