Is unresolved conflict holding you up?

Interpersonal disputes, fall-outs within teams and everyday personality clashes are costly and distracting for organisations.

Appropriate training, mediation, and carefully designed policies and procedures can often provide a solution when used in the correct combination. Some individuals, however, may be resistant to training, may find it too challenging to address a dispute directly in mediation, and yet may repeatedly find themselves at the centre of disputes. For these individuals, Conflict Coaching can be a highly effective form of intervention

Conflict Coaching is usually conducted discreetly in a one to one setting with a highly trained Conflict Coach. A series of sessions are agreed between the Coach, the individual and their employing organisation, during which the person can be helped to:

• Improve their understanding of conflict and of their own reactions to difficult situations
• Rehearse and develop aspects of their interactions with other people
• Build a set of skills and strategies to use in situations of conflict
• Prepare themselves for conflicts that may arise in the future

Over the series of sessions, the Conflict Coach will help the person to develop an action plan to change their responses to conflict and disputing behaviours, and will set achievable goals that the person can work towards in between sessions.

Striking improvements in people’s general performance and conduct has been found when individuals engage in Conflict Coaching. As an alternative to training, mediation, or the use of formal procedures, Conflict Coaching has been proven to be a highly cost-effective and sustainable means of managing interpersonal conflict.