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Accredited Training in Mediation for Complaints Handling
This course looks at the mediation model, highlighting how to deal with complaints and dissatisfaction with a service that has been provided by an organisation. This programme is particularly popular with organisations wanting to train their workforce in how to respond to complaints more efficiently. The mediation skills that are accumulated during training will equip service users with the essential skills that allow them to effectively deal with complaints.
You will learn:
• How to apply the mediation model
• How to deal with a variety of different complaints
• Skills around building a relationship of trust between all parties
• How to conclude a mediation session
This mediation programme is accredited by the Open College Network and The Law Society.
Contact us for in-house enquiries and any other queries you may have.
... the mediation specialists
0845 200 8232