So first of all, what’s a ‘complaint’?
Well, in most people’s terms we mean some kind of an expression of dissatisfaction: that the goods or services that someone got didn’t come up to their reasonable expectation.
Either that, or the consumer feels unhappy about the way they were spoken to or dealt with by the supplier/provider when things started to go wrong.
Most complaints, whether they arise in the public, private or statutory sector, and whether or not any money changes hands, can be resolved at an early stage . . .
It's a special time for us here in the marketing department of UK Mediation
Whilst the company has been going strong since 1999 this week marks a year since we started a blog! Barring a few minor calamities we have brought you a brand new blog post every week for the last year.
The look and feel has changed a lot since we first started, as we have come to learn what you like and what you're interested in. We're still learning but we are getting closer to the vaunted perfect blog posts.
The blog started out as a way for us to publicly answer some of our most frequently asked questions and to demystify mediation, cutting through the plethora of confusing and contradictory information that is out there, who knew it would keep going for a whole year
The Wild West
A lawless, unscrupulous place for the most part, where making a living is hard and everyone is out to grab whatever they can, no matter the costs.
A place with little governance, law and order and no central regulation.
The only stability in such a place were the small outposts of good, honest sheriffs who tried their best to bring order and peace to a tumultuous area.
Well, believe it or not, that's a lot like mediation
A Wild West Model
Voluntary Registration for Mediators
#Dressgate & Mediation
Big Increase in Court Fees
Less Haste, More Speed
All for One
You Must Be Crazy
The Three Types of Mediation
Lessons from the Super Bowl
Keeping Things Private
Counting the Cost
New Year, New Career
New Year Resolution Resolution
A Great Opportunity for Mediation
Facing the Monster in the Room
Take a Break
Why Your Website Isn't Getting You Any Business
Getting To Mediation
Game Theory & Mediation
Not All Mediation is Created Equal
Get Out Of The Rat Race
Finding the Win-Win Pt. 2
Commercial Mediation - The Untapped Market
Looking For The Win-Win Scenario Pt.1
Dealing With The Neighbours From Hell
Complaints Mediation Keeping You Out Of Court
How An Independent Investigator Can Help You
The Importance of Venue
Who Can Become A Mediator?
Training At The Highest Level
The Fall of Mandatory Mediation
How Do I Get A Gig?
With Great Power, Comes Great Responsibility
Mediation, Arbitration, Litigation - What Does It All Mean?
What's Right For Me? Negotiation
What The Devil Is Team Facilitation?